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IN-PERSON RETURNS

Any item purchased at the These Four Walls store or on the website may be returned in person to the store for a refund or store credit, as set forth below.

With Original Receipt within 14 Days – Possible Full Refund:
Merchandise may be returned to the store for a full refund if (1) it is within fourteen (14) days of purchase (or delivery to the customer, if the purchase was made online), (2) the original sales receipt or packing invoice is presented (showing the sales price), (3) the merchandise is in the same condition as when it left the store or warehouse, and (4) the item is returned with the manufacturer’s original packaging (reasonably undamaged), if the item was sold with such packaging.

With Gift Receipt within 14 Days – Possible Full Store Credit:
Merchandise may be returned to the store and exchanged for store credit equal to the amount of the purchase if (1) it is within fourteen (14) days of purchase (or delivery to the customer, if purchased online), (2) the gift receipt is presented, and (3) the merchandise is in the same condition as when it left the store or warehouse.

No Receipt or After 14 Days – Possible Store Credit:
Merchandise that is returned to the store without a receipt (original or gift) and/or more than fourteen (14) days after purchase (or delivery to the customer, if the purchase was made online), may be exchanged for store credit if (1) the item’s “These Four Walls” identifying tag or barcode sticker is presented, (2) the merchandise is in re-sellable condition, and (3) the item is not past season. The amount of store credit will be limited to the item’s current retail value, as best determined by management, less a 10% re-stocking fee. The issuance of store credit shall always be at the sole discretion of store management.

Special Order Merchandise. Special order merchandise may not be returned.

Clearance Merchandise. All “clearance” sales are final. No returns or exchanges of any kind shall be given for such merchandise, whether purchased online or at the store.

Defective Merchandise. “Defective” merchandise may be returned or exchanged outside the above-stated limits at manager’s sole discretion. A sales receipt or packing invoice showing the price paid shall be required for the issuance of any refund. The issuance of store credit shall be at the sole discretion of store management. Defective merchandise may be sent back (by Fed Ex or other delivery service) to These Four Walls with advance notice to, and coordination with, store management. These Four Walls reserves the right to refuse acceptance of any item that is sent back without such prior notice or coordination. “Defective” shall be defined as not performing as intended by the manufacturer (ex., a clock that does not keep time or a lamp that does not turn on).

Please Note: Each item sold through our retail store or website has been thoroughly inspected and approved for sale by the These Four Walls Furniture Restoration Team. Irregularities, imperfections, and inconsistencies in paint/stain finishes and materials are not defects. With any of our new pieces, finish variations are celebrated as reminders of their handmade quality. Often with our antiques and antique reproductions, the pieces have been constructed using salvaged and/or reclaimed materials. “Old age” marks are therefore expected and are not considered manufacturing flaws. With exotic root, the pieces are in a nearly-natural state. Grooves, openings, and uneven surfaces are part and parcel of this type of product. Again, such are not defects.

Damaged Merchandise. See “Damaged Goods” section, below, for return policy and procedure.

Form of Refund
1.
Refunds for purchases made with credit card shall be given by crediting back the amount of the purchase to the same card that the customer used for the purchase.
2.
 Subject to the overall refund policy and except as set forth below, purchases made with cash, debit card, or check for $50 or less shall be refunded in cash. Purchases over $50 shall be refunded by a “These Four Walls” business check, issued to the original customer within ten (10) business days. The customer may choose to pick up the check in person at the These Four Walls store or have it sent by U.S. Mail.
3.
 For purchases made with check, refund requests made on the same day of the purchase shall be handled by returning the customer’s original check to the customer. Refund requests made after the day of purchase shall be handled as specified above, subject to the overall return policy.



SHIPPED RETURNS

These Four Walls will not pay for items to be shipped back as returned or exchanged merchandise. These Four Walls will, however, accept shipped returns of merchandise and issue refunds or store credit on a limited basis (set forth below). A refund or store credit will only be granted upon These Four Walls’ receipt of the merchandise in re-sellable condition. Customers are urged to call These Four Walls and arrange with management for the proper packing, shipping, and delivery of any furniture and/or fragile merchandise.

Refunds or store credit for shipped-back merchandise shall be determined as follows:

Received with Invoice, Postmarked within 14 Days – Possible Full Refund:
A full refund of the purchase price (including sales tax, but excluding any shipping and handling fees) may be given for merchandise that is sent back to the store if (1) it was postmarked to be sent back to the store within fourteen (14) days of delivery to the customer, (2) the customer included the original packing invoice showing the sales price, (3) the merchandise is in the same condition as when it left the warehouse, and (4) the manufacturer’s original packaging (reasonably undamaged) is also returned, if the merchandise was delivered with such packaging.

Refunds for online purchases shall be issued in the same form as customer’s original payment.

With Gift Receipt, Postmarked within 14 Days – Possible Full Store Credit:
If an item purchased from the website was sent as a gift and no price is shown on the packing invoice, store credit equal to the amount of the purchase may be given for merchandise that is sent back to the store if (1) it was postmarked to be sent back to the store within fourteen (14) days of delivery to the customer, (2) the customer included the packing invoice, (3) the merchandise is in the same condition as when it left the warehouse, and (4) the manufacturer’s original packaging (reasonably undamaged) is also returned, if the merchandise was delivered with such packaging. The issuance of store credit shall always be at the sole discretion of store management.

No Receipt or After 14 Days – Possible Store Credit:
Merchandise that was purchased from the website that is sent back to the store without a packing invoice and/or was postmarked to be sent back to the store more than fourteen (14) days after the item’s delivery to the customer, may be exchanged for store credit if (1) the item’s “These Four Walls” identifying tag (or barcode sticker) is presented, (2) the merchandise is in re-sellable condition, and (3) the item is not past season. The amount of store credit will be limited to the item’s current retail value, as best determined by management, less a 10% re-stocking fee. The issuance of store credit shall always be at the sole discretion of store management.

Special Order Merchandise. Special order merchandise may not be returned.

Clearance Merchandise (Purchased Online). All “clearance” sales are final. No returns or exchanges of any kind shall be given for such merchandise, whether purchased online or at the store.

Defective Merchandise. “Defective” merchandise may be returned or exchanged outside the above-stated limits at manager’s sole discretion. A sales receipt or packing invoice showing the price paid shall be required for the issuance of any refund. The issuance of store credit shall be at the sole discretion of store management. Defective merchandise may be sent back (by Fed Ex or other delivery service) to These Four Walls with advance notice to, and coordination with, store management. These Four Walls reserves the right to refuse acceptance of any item that is sent back without such prior notice or coordination. “Defective” shall be defined as not performing as intended by the manufacturer (ex., a clock that does not keep time or a lamp that does not turn on).

Please Note: Each item sold through our retail store or website has been thoroughly inspected and approved for sale by the These Four Walls Furniture Restoration Team. Irregularities, imperfections, and inconsistencies in paint/stain finishes and materials are not defects. With any of our new pieces, finish variations are celebrated as reminders of their handmade quality. Often with our antiques and antique reproductions, the pieces have been constructed using salvaged and/or reclaimed materials. “Old age” marks are therefore expected and are not considered manufacturing flaws. With exotic root, the pieces are in a nearly-natural state. Grooves, openings, and uneven surfaces are part and parcel of this type of product. Again, such are not defects.

Damaged Merchandise. See “Damaged Goods” section, below, for return policy and procedure.

DAMAGED GOODS

Each and every item sold through our retail store or website has been thoroughly inspected and approved for sale by the These Four Walls Furniture Restoration Team. Irregularities, imperfections, and inconsistencies in paint/stain finishes and materials are deemed neither defects nor indications of damage. With many of our new pieces, finish variations are celebrated as reminders of their handmade quality. Often with our antiques and antique reproductions, the pieces have been constructed using salvaged and/or reclaimed materials. “Old age” marks are therefore expected and are not considered defects or damage. With exotic root, the pieces are in a nearly-natural state. Grooves, openings, and uneven surfaces are part and parcel of this type of product. Again, such are neither defects nor damage.

Although each and every item must pass inspection before leaving our warehouse, and no item is ever shipped out in a damaged state, the unfortunate reality is that merchandise may suffer damage during the delivery process to the customer. Should a customer feel that delivered merchandise has arrived in damaged condition, the customer should contact the delivery service first. If the customer should need further assistance after contacting and working with the delivery service, the customer should then contact a manager at These Four Walls or send an email to the following address: customerservice@ShopTheseFourWalls.com.